Skyward is seeking Customer Success Representatives to join our team to make a difference in K-12 education. This is not a typical customer service/call center role, but a role where you will work in a fast-paced environment one-on-one with customers while collaborating with your team to provide training and solutions for our customers.
Front line phone support for Customers, Field Engineers, and Sales Professionals. Ensures customer satisfaction by understanding the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database.
The Customer Success Associate role provides a premier customer experience for our existing client base by providing excellent support and ensuring clients are fully utilizing the Raptor solution. The Customer Success Associate will work closely with sales, Technical Support, and Professional Services to ensure clients are supported during each phase of their journey.
Focus on helping customers achieve success with the buying and selling of used products on Archive sites. Respond quickly to customer-submitted email requests, troubleshoot and guide customers through any questions or concerns. Partner with internal teams to solve larger customer-related issues. Keep current with product knowledge, document problems and resolutions and escalate appropriately. Follow up with customers to ensure that issues have been addressed successfully.
Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
As a customer facing member of the Support Team, the Implementation Specialist serves a key role as the face of DoseSpot to newly signed customers, guiding them from post-sale through go-live. You’re experienced in ensuring a smooth customer onboarding experience by developing project plans, working to understand customer goals, and guiding customers through the implementation of our product. You will train different users, assist with communication, and focus on customer success.
This position is responsible for coordinating the internal service process for assigned personal lines and/or private client services. Newfront values investing in our people for development and professional growth while living Newfront's ethos of Work. Love. Play. Opportunity to help clients with unique problem-solving opportunities and uncovering, understanding, and designing strategies to help clients mitigate deep risk.
The Customer Service Representative ensures all aspects of beneficiary care are met through working with different departments or individuals across multiple locations and specialties. The Universal Agent will be working Monday through Friday, 8 hours per day. The representative assesses beneficiaries, identifies needs, ensures accurate data entry, resolves issues, and refers beneficiaries to network providers.
The Service Advisor applies their automotive maintenance and repair expertise to provide support to Fleet Management leasing offices, clients, and vendors by reviewing orders for repairs. The Service Advisor recommends proper maintenance intervals, repair procedures, and pricing to ensure a properly maintained fleet while minimizing vehicle downtime and maintenance costs.
This role primarily involves applying automotive maintenance and repair expertise to provide support and guidance to leasing offices, clients, and vendors by reviewing orders for scheduled and unscheduled repairs. You will recommend proper maintenance intervals, repair procedures, and pricing to ensure a properly maintained fleet while minimizing vehicle downtime and maintenance costs.