This position is responsible for coordinating the internal service process for assigned personal lines and/or private client services. Newfront values investing in our people for development and professional growth while living Newfront's ethos of Work. Love. Play. Opportunity to help clients with unique problem-solving opportunities and uncovering, understanding, and designing strategies to help clients mitigate deep risk.
The Customer Service Representative ensures all aspects of beneficiary care are met through working with different departments or individuals across multiple locations and specialties. The Universal Agent will be working Monday through Friday, 8 hours per day. The representative assesses beneficiaries, identifies needs, ensures accurate data entry, resolves issues, and refers beneficiaries to network providers.
The Service Advisor applies their automotive maintenance and repair expertise to provide support to Fleet Management leasing offices, clients, and vendors by reviewing orders for repairs. The Service Advisor recommends proper maintenance intervals, repair procedures, and pricing to ensure a properly maintained fleet while minimizing vehicle downtime and maintenance costs.
This role primarily involves applying automotive maintenance and repair expertise to provide support and guidance to leasing offices, clients, and vendors by reviewing orders for scheduled and unscheduled repairs. You will recommend proper maintenance intervals, repair procedures, and pricing to ensure a properly maintained fleet while minimizing vehicle downtime and maintenance costs.
As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. You will provide product and service assistance, resolve issues, ensure leadership and sales team members are informed of pertinent activities related to each customer account and monitor orders using routine exception reports and intervene as necessary to ensure smooth processing and maximum customer satisfaction.
Assist with driving customer participation in programs that incentivize the adoption of distributed and community solar. This position will be a part of the Consumer Protection team supporting work as the Program Administrator for Illinois Shines. Evaluate participating customer complaints and investigate allegations of Program violations.
Provide automotive technical support and advice to Fleet Management groups, clients, and vendors related to scheduled maintenance and wear items. This position reviews repair orders according to manufacturer requirements and negotiates for proper service intervals, fluids, and pricing, prior to providing approval. This is a full-time work from home position in the Tulsa, OK or surrounding OK counties.
Provide exceptional customer support and assist with the enrollment process for our services. Responsibilities include responding to customer inquiries via phone, email, and chat, providing product information, and resolving issues in a timely manner. Maintain accurate records of customer interactions.
As a Quality Assurance Specialist, you will audit work performed by Customer Service Specialists, documenting quality metrics. You'll ensure processes comply with ISO documentation, communicating trends to the Training Manager and Management Team. Thoroughly understanding government regulations is essential to maintain quality standards.
The Customer Experience Associate will work directly with Natera’s internal and external customers consisting of medical professionals, patients, laboratory personnel, channel partners, supply chain personnel, and sales by assisting across a wide range of interactions. They will deal directly with customers via telephone and electronic channels to obtain missing information needed for processing of submitted test samples.